Law Legends


How to reset the Registered Mobile Number or Email ID on the GST Portal?

When the E-mail ID & Phone number of some other person is mentioned in your GST profile, then how can you recover Username and Password in this case.

If you are registered in GST, then you should note that your contact number and email ID should be registered on the GST portal, because whatever information or message has to be sent to the taxpayer by the department, it is registered with the registered person. It is shared on email id and contact number only.

To solve this problem of taxpayers, the department issued a press release on 14.06.2018 under which the taxpayer can get his e-mail ID and mobile number changed with the help of the jurisdictional officer.

As per the following procedure, E-mail ID and Mobile number can be updated by the concerned Jurisdictional tax authority of the taxpayer.

Steps to be followed:
  1. For this, the taxpayer will first have to approach his Jurisdictional Tax Officer and submit an application in this regard.
  2. By going to the search option on “” website, you can search your jurisdictional Tax Officer.
  3. Taxpayer will have to provide valid documents to the officer to get his identity proof and GST related business details validated.
  4. The officer will check the authenticity of the submitted documents and update the ‘new e-mail address and mobile number’ given by the taxpayer in the system.
  5. Username and Temporary password will be communicated to the taxpayer through e-mail by the officer.
  6. After this, the taxpayer will have to login to the GST Portal by clicking on ‘First time login link’.

‘To login for the first time, you will have to mention the Username & Temporary password received on the email. After that the system will prompt the taxpayer to change the username and password.

Username and Password changed in this way can be used by the taxpayer in future.

Link reference for press release:

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